WHO WE SERVE
IBS serves customers who are interested in turning their maintenance departments into profit centers by lowering costs and increasing productivity. Focus on what you do best and trust IBS to do the rest!
industries
construction +
heavy equipment
military + municipalities
transportation +
automotive
agriculture +
mining
plants +
facilities
locations
California
Colorado
Idaho
Montana
Nevada
North Dakota
Oregon
South Dakota
Utah
Washington
Wyoming
BLUEPRINT OF AN IBS CUSTOMER
IBS serves customers who are interested in turning their maintenance departments into profit centers by lowering costs and increasing productivity. Focus on what you do best and trust IBS to do the rest!
is Ibs for you?
If you…
Purchase like-product lines from multiple vendors
IBS can…
Help you reduce your inventory levels to free up cash and space
Chase parts 3 or more times a week
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Provide on-site inventory management including storage area organization, maintenance, and order processing, per your min-max inventory levels
Handle vendor errors frequently
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Help you spend less time fixing mistakes with our error-free guarantee
Are over-stocked or carrying dead inventory
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Reduce your inventory costs by buying back your obsolete inventory, so you only carry what you need.
Spend time searching for and waiting for parts
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Assure you have the parts you need when you need them by providing local and dependable service, a 36-hour fulfillment guarantee, and a 99% fulfill rate.
Frequently need to source special items
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Find and supply your unique needs through our dedicated non-stock department
View preventative and ongoing maintenance as a priority
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Prevent product failure and reduce downtime by providing the highest quality labor-saving products
HOW WE SERVE
At IBS, we cater to the discriminating demands of the maintenance industry by prioritizing people over profit. Our Customer Bill of Rights tells you what you can expect when you buy from IBS.
CUSTOMER BILL OF RIGHTS
- High-quality products that perform as demonstrated
- New, innovative products and labor-saving services
- All stock orders to ship within 36 hours of receipt
- Excellent fill rates
- Free freight on backorders
- Material Safety Data Sheets to be included with every applicable order in an effort to assure customer safety and compliance
- A hassle-free returns process
- The opportunity to qualify for free storage equipment
- A response to quotes for special order items within 5 business days of request which includes price, availability and estimated time of arrival
- That when there is a mistake, IBS will make it right
- A timely response to all inquiries
- Incoming phone calls to be handled by a live person
- Our office to be open M-F 7AM – 5PM Pacific, and that the CEO and President are available 24/7 via cell phone